PRIVACY POLICY

Privacy Policy for 24 Karats Luxury Hair

1. Collection of Personal Data

At 24 Karats Luxury Hair, we are committed to safeguarding your personal information. To provide you with personalized product recommendations, efficient customer service, and timely notifications, we collect information that you provide through your interactions with our website. This includes your name, email address, gender, IP address, device details, billing and shipping address, phone number, preferred language, and merchandise category preferences.

We respect your privacy and take all necessary measures to protect your personal data. We employ robust technical and organizational measures to prevent unauthorized access, data loss, and manipulation. We also use Secure Sockets Layer (SSL) encryption to secure the transmission of your personal data, including payment details, ensuring that sensitive information cannot be accessed by external parties.

2. Use of Personal Data

We collect personal information you provide to us voluntarily and process it for the following purposes:

  • To create and manage your account at 24 Karats Luxury Hair.

  • To process transactions and facilitate the completion of your orders.

  • To communicate with you in case of any issues with your order or delivery.

  • To send you updates about market trends, promotions, or services, if you’ve subscribed to our mailing list.

  • To better understand your preferences and recommend personalized products.

  • To improve our services and respond to customer inquiries or complaints.

3. Communication and Notifications

We may send you automatic notifications, such as:

  • Order confirmation emails

  • Shipping and delivery updates

  • Payment confirmation and changes to your order

These communications are necessary for processing your orders. We recommend that you do not unsubscribe from these notifications, as you may miss important updates regarding your orders.

For marketing communications, such as personalized offers, discounts, and product recommendations, we may send you emails, SMS, or app push notifications. You can opt out of these communications at any time by following the instructions in the “Right to Opt-out” section below.

4. Cookies

We use cookies to enhance and simplify your browsing experience on our website. Cookies are small text files that are stored on your computer or mobile device. We use both persistent cookies (which remain on your device for up to 24 months) and session cookies (which are temporary and disappear when you close your browser). Cookies help us remember your preferences, such as language settings and shopping cart contents.

You can manage your cookie settings in your browser. However, please note that if you disable cookies, certain features of our website, such as the shopping cart, may not work properly.

5. Children's Privacy

If you are under the age of 16, please use 24 Karats Luxury Hair only with the consent of a parent or guardian. We do not knowingly collect or store personal data from children under the age of 13. If we learn that we have collected personal data from a child under 13, we will take immediate steps to delete such data. Please contact us at service@24karatsluxuryhair.com if you believe any child under 13 has registered on our site.

6. Processing of Information

By using our services, you agree that we may process your personal data for the purposes outlined above. This includes collecting, storing, modifying, retrieving, consulting, and disclosing your data, either manually or through automated processes.

7. Right to Opt-out

If you wish to delete your account or stop receiving promotional communications from us, you may opt-out at any time. You can request account deletion by contacting our customer service team at service@24karatsluxuryhair.com. We will respond to your request within 48 hours and ensure that your data is completely removed from our system.

To unsubscribe from marketing emails or SMS notifications, click the “unsubscribe” link at the bottom of any email, or email service@24karatsluxuryhair.com.

Data Security at 24 Karats Luxury Hair

1. How We Secure Your Information

We take the protection of your personal information seriously. To safeguard your data, we implement physical, electronic, and administrative measures. We use Secure Sockets Layer (SSL) encryption to secure all financial transactions on our site. Access to personal information is restricted to employees who need it to perform specific tasks, and we rely on third-party providers for physical security measures.

Although we strive to protect your data, no online transmission is entirely secure, and we cannot guarantee 100% security of any data you transmit to us. Any data transfer is done at your own risk.

2. Working with Third-Party Partners

We may share your data with third-party service providers who help us process orders, payments, and deliveries. These providers include:

  • Delivery Services: We share your name, address, email, and phone number with delivery partners (e.g., DHL, USPS, UPS) to ensure your order reaches you.

  • Payment Processors: We provide your payment details to financial services like PayPal and credit card processors for payment verification.

  • Marketing: If you have subscribed to receive updates from us, we may share your data with marketing partners to send you relevant offers. You can opt-out of marketing communications at any time.

We ensure that all third-party service providers sign confidentiality agreements and use strict encryption methods when handling your data.

3. Data Tracking and Statistics

To improve your user experience, we may share anonymous data, such as site traffic statistics or order size, with third-party analytics providers like Google Analytics and advertising partners.

4. Corporate Transactions

In the event of a merger, acquisition, or transfer of ownership, we may transfer your personal data to the new owner or third party involved.

3. Updates to Our Privacy & Security Policy

We may update this Privacy & Security Policy from time to time. Any changes will be posted on our website, and the “Last Updated” date will be updated accordingly. If the changes are significant, we may attempt to notify you by email or by posting a notice on our website.